Please read carefully all info below before placing an order! By ordering you accept all terms and conditions of our work. If you ordering without reading, its on your responsibility only!
Buying a mask is like a buying clothes - for someone it will fit perfect, for other person - will not fit at all, plz dont forget it!
ATTENTION!!! LONG WAITING ORDER!!! READ INFO BELOW!!!
1. This is fan made wearable for adult mask for cosplay purposes, we are amateur cosplayers, maskmaking is a hobby in spare time.
2. Time to make a mask ready for shipping is approx 10 weeks.
3. Shipping takes approx 15-25 business days. Sometimes faster, sometimes longer. Your item will be shipped from St.Petersburg, Russia.
4. Mask size is 17cm width by 26cm height. Only this size is available. Plz note we cant guarantee it will fit your face perfect - faces are different, people are different.
Mask options selected at ordering:
[unpainted white] - its blank white or light gray mask without any painting, attachement or soft pads in it, just raw cast trimmed by edge. To complete it you need to sand it, to degrease, to putty small spots if needed, to prime it and to do a full paintjob, than add attachements and soft pads. Plz note - your raw mold can contain some small amount of dust, cats fur, metal powder, paint dots and other particles and this is not a defect. To check the unpainted mask see the last 2 photos
[painted] - ready for wearing fully painted mask with 2-point attachement and soft pads included (1,3 and 4th photo)
5. All masks are made-to-order, we dont have ready or pre-made masks.
6. Every mask is 100% hand made and hand painted (if painted mask ordered), the paintjob can be a bit different from mask to mask.
7. Used materials: polyurethane resin, acrylic paints, acrylic lacquer.
8. Mask attachements (for painted masks only, not shown on photos) - an elastic band 20mm width with adjustment of length and a strong plastic fastener
9. All painted masks have special soft pads inside for comfortable wearing. Usually its 1 square of foam at the front of mask (between eyes).
10. As far as the maskmaking is our hobby we cant guarantee your mask will be ready for definite date, for example - Birthday, Convention, Halloween, Christmas and ect...
11. If you need to contact us plz use ETSY messages and never use any email from payment options or our Paypal email because these emails are never checked and your question will be unanswered. Usually we answer in 3-6 hours by ETSY messages form.
SHIPPING - worldwide - airmail with tracking number. When item is shipped you will recieve e-mail message with tracking and all information.
Regular time overseas shipping is normally takes about 15-25 business days.
COVID time shipping from Russia can take MUCH MUCH more time.
Estimated shipping time during COVID:
- USA 3-8 weeks
- Europe 3-8 weeks
- Canada, Australia, New Zeland 3-6 MONTHS!!!
If your parcel returns to us with mark quot;unclaimedquot; we could not refund you because there is high return fee we had to pay on post, so plz track your parcel and be able to get it than it arrives.
Mask craft is a kind of a hobby, so sometimes we have delays in despatch shipping, hope you understand this!
You can request a cancellation if your order was not yet shipped. Once it was shipped out we cant close the order and refund you.
Plz note that refund goes through Paypal and it takes a non refundable fee 4.8%. This fee applied automatically on refund
We do accept returns. All claims must be made within 5 days after recieving your item. Shipping fee is on buyer#39;s duty
If your item was damaged during shipping there are 2 ways to solve this problem:
- you had to ship it back (shipping fee is on buyer#39;s duty, we pay taxes on arrival) and we will ship you a new one with free shipping
- we refund you 20-30% of the item`s cost, shipping fees are non-refundable
The customer is responsible for any and all customs fees or other related costs. (usually no extra fees for USA and there are fees in AU, Europe, GB)
The customer assumes the responsibility for knowing what this item can be legally imported into his country.
Not responsible for any items seized or rejected by customs.
All shipping costs are non-refundable.
Buyer takes full responsibility in any customs taxes.
If any questions, please feel free to contact me. I will reply to you within 24 hours.
our responsibility if your parcel is lost:
1. If your parcel passed Russian border and Russian customs and left the place of international exchange and after that its lost,we are not responsible for it and not be able to refund you or send you a new item. In this case you need to write an application for international search in your country.
2. If your package has not passed the Russian border and Russian customs and lost in Russia, we are responsibile for it and we will send you a new item if it will not be found within three months, by the rules of the Russian Post.
By purchasing this item you agree not to recast, remodel or reuse this mask in an attempt to reproduce it for sale to anyone.